You are attending a meeting out of town and your cell phone rings. You answer to find that the water heater at your facility has leaked inches of hot water in 3 resident rooms and all the facility bathrooms, two residence where found lying in the water, did they fall? “What should we do? Paul [...]

Both Administrators and Caregivers are often required to communicate with Doctors, Family Members, Social Services etc, and it is imperative professional communication skills are used at all times. As an Administrator this mind set must be driven from the top down.  The tools and the training of your staff in understanding confidentiality and implementing professional [...]